Returns & Exchanges

At Pure, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day window for returns on all products. If a formula isn't the right fit for your skin, we provide seamless exchanges or full refunds to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the products in their original packaging, ensuring all caps are tightened and the items are secure to prevent leaking during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our team inspects your returned items at our warehouse, we will process your refund or ship your new selection within 3-5 business days.